When Will I Receive My Order?

Shipping times are set by the individual seller and are specified at the bottom of each listing.  This is the period with in which the seller will post your item.  For further information about shipping, please contact the seller directly.

Contacting the seller

If you are a registered user, you can use the ‘contact the seller’ link on the item or profile page.

When your item has been posted your seller should update the shipping status of the order and you will receive an automated email telling you it’s on its way.  If you are a registered user, you can check the shipping status in your dashboard.  Select ‘Your Account’ from the dropdown menu under your Username and click on ‘Your Purchases’.

Missing Orders

If you haven’t received your item after a few days, please contact the seller.

If you do not hear from the seller within 7 days, please contact Unique Crafts admin via the Helpdesk and we can try to contact the Seller for you.

Refunds

In the rare event of a shop not delivering the goods, we recommend that you cancel the order and request a refund from the seller.  If the seller is unresponsive, you should claim for a refund via Paypal or your bank.

Please note disputes can only be opened within 180 days of the date of payment .

Please make sure you report the Seller to Unique Crafts so we can take appropriate action.

Sales Policy

The sales contract is between each individual ‘seller’ and the ‘buyer’.  Unique Crafts provides a service to facilitate that contract but is not responsible for it or its fulfilment.

Selling – All sellers agree to abide by the Consumer Contracts Regulations

https://www.legislation.gov.uk/uksi/2013/3134/contents/made

This legislation protects the consumer when buying over the internet or by mail order and applies to UK sellers.

Unique Crafts aims to make it easy for sellers to comply with this legislation and consumer law, however, all compliance is the responsibility of the seller.

Sellers must post items purchased within 3 working days  of receiving payment unless otherwise clearly stated on the product description OR if the buyer’s identity and/or address cannot be authenticated, in which case sellers must notify the Unique Crafts staff by opening a support ticket or emailing us at …………

All items must be received by the buyer in under 30 days unless you have agreed a longer term in writing (e.g. email) with the buyer.

Buying – You must pay for items purchased by you, unless the seller has made a clear typographical error or you cannot authenticate the seller’s identity. You and you alone are liable for paying the seller if you commit to buy an item.

Please note that if your order is being posted outside mainland UK, you (the recipient) may have to pay custom or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Returns Policy

In using Unique Crafts, sellers agree that the buyer has a right to  terminate the contract and return the item even if the item is not faulty in any way (this is the Consumer’s right in law).  They have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of receiving the returned item(s) or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage) whichever is sooner.

Unless the seller has stated otherwise, the buyer is responsible for paying for the cost of return postage.

Please note: Unless faulty, the following items are non-refundable:

Items that have been personalised, items bespoke or made to your specific requirements, items which deteriorate quickly (e.g.food), personal items sold with a hygiene seal (cosmetics, underwear, swimwear), in instances where the seal is broken.

Cancelling a Transaction

The buyer must inform the seller if they wish to cancel the order and they must do this in writing (email is sufficient).  Get in touch with the seller by clicking on the ‘Contact’ link on their shop page or send an email.  Their email address will be in the confirmation of order email, the notification of shipping email and on your Paypal receipt.

When contacting the seller, please state the order details, date of order, username/email address you used to order, item name, quantity and price.

DO NOT send the cancellation to Unique Crafts you MUST send it to the seller.

The seller will contact you to arrange the return of the goods.  Unless the goods are faulty, you are responsible for the return postage costs.  The seller is entitled to deduct money from the refund if the  item shows evidence of use which diminishes its value.

  Sellers must provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), or within 14 days of the buyer providing evidence that the items have been returned (e.g. proof of postage), whichever is sooner.  If the goods have not yet been sent then refunds must be provided within 14 days of the receipt of the notification of cancellation.

Return of Faulty Goods

The Consumer has the right to return goods if they develop a fault within 6 months of receipt of the goods.  Depending on the circumstances, they may be entitled to a refund (full or partial), a repair or a replacement.

Please contact the seller to inform them of the fault so they can try to sort the problem out for you.

Lost Items

If the item has been posted but is lost in transit, the seller should provide a refund or re-deliver the same item.

Please contact the individual seller to report a lost item.

If you have not heard from the seller within a few days of contacting them or you need any other assistance, please let us know by stating as many details about the order as possible and we’ll do our best to help.

If they do not respond within a reasonable time, you should claim for a refund from Paypal (go to Paypal’s help page on Claims and Disputes) or from your credit/debit card provider – please contact your bank and ask about Chargeback on the transaction.

How Do I Contact the Seller about an Item or Order?

On Unique Crafts you are buying directly from an individual seller who is usually the designer of the product that they are selling.

Please contact the seller directly if you have questions about an item on the site such as:

• Can you make this in a different colour?
• Can you make this in my size?
• Do you have more of this item available?
• Can you ship to me?
• Do you offer gift wrapping?

You can do this by clicking the Contact icon on the shop page.  You will be prompted to log-in or register with Unique Crafts

Question About an Order

If you have placed an order and have a question, for example:

• Where is my order?
• When will my order be posted?
• My order hasn’t arrived
• My order has arrived damaged or broke
• I have received the wrong item

Please email the seller directly as they are best placed to rectify the problem.  If the seller does not respond then email Unique Crafts support and we’ll do our best to help.